Six knowledge categories.
Getting started
First lesson, account setup, finding your way around the app.
Billing & plans
Pricing tiers, invoices, refunds, switching plans, VAT, GBP/VND.
Schools (B2S)
Onboarding teachers, assigning lessons, parent progress reports.
Business (B2B)
Sticky seats, cohorts, HR assessments, ROI dashboards, SSO.
AI & speaking
Microphone permissions, feedback accuracy, IPA tips, voice picker.
Privacy & safety
What we store, GDPR, parent consent, child safeguarding (KCSiE).